Frequently asked questions
Our recipes are made in the USA. While we source as many ingredients as possible from North America (including our cage-free chicken and turkey, sustainably caught tuna, cod, salmon, and whitefish), select essential vitamins and minerals critical to cat nutrition are only available globally.
While we don’t offer samples at this time, we do understand that finding food that your feline family approves of can be a challenge. You can purchase our individual wet pouches and cups from PetSmart stores. You can also buy them individually (with minimum purchase) from the PetSmart website.
Yes, our recipes are shelf stable and should be stored in a cool, dark place (like your pantry) until used. Once wet food is opened, refrigerate any unused portion and serve within 3 - 5 days. Dry foods should be used before the best by date stamped on the bag whether the package has been opened or not. Dry food is best consumed within 2-3 months after opening under proper storage conditions.
Protein is a critically important component in a cat’s diet – in fact, it’s their most important source of energy. Our team only uses responsibly sourced protein like cage-free chicken, Marine Stewardship Council Certified (MSC) or wild-caught fish, and grass-fed beef in our recipes. We believe in uncompromising quality, especially when it comes to cat food.
Made by Nacho food is formulated specifically for cats in accordance with the nutritional standards established by the Association of American Feed Control Officials (AAFCO) cat profiles. For cats with special dietary needs, such as kidney disease or diabetic issues, please check with your vet before feeding Made by Nacho recipes.
We offer a full variety of menu options, including grain-free and grain-friendly recipes.
While some Made by Nacho recipes contain organic ingredients, Made by Nacho recipes are not organic.
Made by Nacho does not use by-product meals. Some Made by Nacho recipes include protein meal to give cats the extra protein they need for strong and healthy muscles. Protein meal is a more concentrated source of protein because it includes bones and muscle. Protein meal is different from by-product meal, which is often made from rendered poultry carcasses (sometimes including bone) and a low-quality source of protein— Made by Nacho recipes do not include this type of by-product.
Yes! Taurine is an essential amino acid that supports vision and heart health in cats, as well as the production of bile salts that aid in digestion. Although cats require taurine to thrive, they are unable to produce a sufficient amount on their own to support these critical bodily functions. They need an adequate dietary supply or they become deficient.
What we keep out of our recipes is just as important as what we put into them. We never use corn, wheat, soy, artificial colors, flavors, or preservatives. Our products do not use legumes or animal byproducts. We use sweet potatoes in our grain-free dry food, as they're an excellent source of potassium, B vitamins, and beta carotene.
Our recipes were created by Nacho, Bobby, and a team of experts, including leading pet nutritionists and Nacho's lifelong veterinarian, Dr. Katja Lang, Chief Medical Officer at Heart of Chelsea Animal Hospital. Dr. Lang supported the creation of Made by Nacho with veterinary insights to help the team craft recipes that meet the unique needs of cats and she recommends Made by Nacho to many of her patients.
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You can access your account by clicking on the avatar icon on the top navigation bar (right next to the shopping cart). On a mobile device, access your account from the navigation hamburger menu at the top left side and scroll down to ‘My Account.’
Yes, you can absolutely place a one-time order. To do so, select the product you wish to purchase, click the ‘delivery one-time only’ option, then add the item to your cart. Learn how to subscribe and save 5% on every order.
We currently accept all major credit cards along with Paypal, ShopPay, GooglePay, Apple Pay & Diner’s Club
Yes! You can cancel or reactivate your subscription at any time.
Shipping & returns
Most customers can expect to receive their orders within 3 - 5 business days. If you signed up using your email address, you’ll receive regular updates on order status.
All orders over $59 qualify for free shipping. All other orders ship for a flat rate of $10.
All orders are shipped via UPS. This allows us to provide fast, reliable service.
No – at this time we do not ship to Alaska, Hawaii, P.O. boxes, APO/FPO addresses, and international addresses. We currently only ship within the contiguous US.
Made by Nacho stands by every recipe we make, so if something’s not right, we want to make it better. If you and your cat aren’t satisfied with your order, let us know within 30 days of purchase. Email email@example.com with your order number, and we’ll take care of the rest.